Careers at Berxi
We want to change the way people think about insurance. You can help us get there.
At Berxi, we believe that we can make buying and managing insurance an easy, friendly, comforting, and even enjoyable experience, and we’re looking to grow the team that will help us on that journey.
We are a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.
We’re building a team devoted to the task. We’re looking for people that show both an ability to excel, a depth of character, and a desire to “show up.” We want people who want to do the heavy lifting — and find the unprecedented opportunities that creates.
Currently, we have the following job openings available:
Customer Service Agent
Job Opportunity:
Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for you on Berxi’s Customer Support Team.
Berxi is a fast-growing start-up within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.
You will be responsible for providing exceptional service to both prospective and existing Berxi customers and driving growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. This team contributes directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.
You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing and doing right by the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer-focused individuals looking to do something different in insurance.
Duties & Responsibilities:
- Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
- Guide customers on insurance products and coverages based on their individual needs.
- Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
- Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
- Make outbound communications to obtain policy and account information.
- Must be able to work the hours of 10 AM – 7 PM EST or 11 AM – 8 PM EST.
Qualifications, Skills, and Experience:
- Comfortable with ambiguity and adaptable to change.
- Ability to learn, understand, and explain insurance policy concepts and products.
- A problem solver that constructively questions processes and procedures.
- Strong attention to detail.
- Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
- Strong communication skills, both written and verbal.
- Proficient working knowledge of Microsoft Office products, including MS Word, Excel, and Outlook.
- Adaptability to varying customer personality types and situations.
- Eager to work in a collaborative, fast-paced, start-up team environment.
- Background in working directly with customers is required. Insurance experience is a plus, but not required.
- Property and Casualty Insurance License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent within 45 days of joining the team (costs will be covered by Berxi).
- Interest in providing customer support via social media is preferable, but not required.
Does this sound like you? You can learn more about the customer service agent on the BHSI website.
Licensed Insurance Agent
Job Opportunity:
Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for you on Berxi’s Customer Support Team.
Berxi is a fast-growing start-up within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.
You will be responsible for providing exceptional service to both prospective and existing Berxi customers and driving growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. This team contributes directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.
You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing and doing right by the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer-focused individuals looking to do something different in insurance.
Duties & Responsibilities:
- Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
- Guide customers on insurance products and coverages based on their individual needs.
- Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
- Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
- Make outbound communications to obtain policy and account information.
- Must be able to work the hours of 10 AM – 7 PM EST or 11 AM – 8 PM EST.
Qualifications, Skills, and Experience:
- Comfortable with ambiguity and adaptable to change.
- Ability to learn, understand, and explain insurance policy concepts and products.
- A problem solver that constructively questions processes and procedures.
- Strong attention to detail.
- Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
- Strong communication skills, both written and verbal.
- Proficient working knowledge of Microsoft Office products, including MS Word, Excel, and Outlook.
- Adaptability to varying customer personality types and situations.
- Eager to work in a collaborative, fast-paced, start-up team environment.
- Background in working directly with customers is required. Insurance experience is a plus, but not required.
- Property and Casualty Insurance License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent within 45 days of joining the team (costs will be covered by Berxi).
- Interest in providing customer support via social media is preferable, but not required.
Does this sound like you? You can learn more about the licensed insurance agent on the BHSI website.
Financial Data Analyst
Job Opportunity:
We are looking for a Financial Data Analyst to join our Berxi data team in our Boston office. You will be responsible for analyzing financial data to produce insightful reports on business performance. You are familiar with programming languages like SQL and Python, and have worked with BI reporting tools such as PowerBI or Tableau, and proficient using major office software programs like Word and Excel. You are highly organized and able to manage large amounts of complex data in an efficient manner. You will play an integral role in supporting financial planning and analysis with our leadership team to achieve our financial goals.
Responsibilities include, but are not limited to:
- Prepare queries and reports of financial results for stakeholders and leadership team.
- Collaborate with data engineers, business system analyst, cross-function teams to mitigate data risks that impact financial results when system updates are implemented, and when new data is being integrated into the database.
- Developing financial models and forecasting tools to support planning and decision-making.
- Perform account reconciliations, implement data corrections, and execute other administrative tasks as required.
- Assist in preparation of weekly, monthly, and quarterly financial analysis of actual versus budget variances.
- Design and administrate key financial performance metrics.
- Assist leadership team in financial budgeting and forecasting.
- Conducting ad-hoc financial analyses and presenting findings to inform business decisions.
- Identifying opportunities for process improvements that increase efficiency and accuracy in financial reporting and analysis.
Qualifications, Skills, and Experience:
- Bachelor’s degree in finance, accounting, or related field.
- 2+ years of experience as a Financial Data Analyst or similar role.
- Strong analytical skills with the ability to collect, organize and analyze large amounts of complex data.
- Solid understanding of variance analysis.
- Fluent with SQL programming language.
- Familiarity with BI visualization tools such as Power BI / SSRS / Tableau.
- Solid collaboration, prioritization, and adaptability skills required.
- Excellent interpersonal and communication skills.
- Logical thinker with good judgement.
- Proactive and self-driven with demonstrated initiative.
- Ability to work independently and collaboratively with cross-functional teams to achieve business objectives.
Does this sound like you? You can learn more about the financial data analyst on the BHSI website.