Careers at Berxi

We want to change the way people think about insurance. You can help us get there.

At Berxi, we believe that we can make buying and managing insurance an easy, friendly, comforting, and even enjoyable experience, and we’re looking to grow the team that will help us on that journey.

We are a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

We’re building a team devoted to the task. We’re looking for people that show both an ability to excel, a depth of character, and a desire to “show up.” We want people who want to do the heavy lifting — and find the unprecedented opportunities that creates.

Currently, we have the following job openings available:

Associate Product Specialist

Associate Product Specialist

Job Opportunity:

BHSI has an exciting opportunity for an Associate Product Specialist in Berxi. As an Associate Product Specialist on our Customer Support Team, you will be responsible for providing exceptional service to both prospective and existing Berxi customers on the phone and through our digital channels. We’re looking for a problem solver who will advocate for our customers and brand. Furthermore, you will contribute directly to improving the Berxi experience by providing constant voice-of-the-customer and user experience feedback.

The team you will be a part of focuses on exceeding customer expectations and building our business. We don’t obsess over metrics. Instead, we focus on doing the right thing and doing right by our customers.

Duties & Responsibilities:

  • Develop an expertise in small commercial insurance, including but not limited to, small business liability insurance products (including general liability, professional liability, and malpractice).
  • Educate and support our customers and prospects through a variety of channels, including voice, email, and chat based on their needs.
  • Drive on-going customer experience improvements by continuously surfacing customer feedback and advocating for operational enhancements.
  • Understand, create, and distribute regulatory notices.

Qualifications, Skills & Experience:

  • Self-starter who is comfortable operating with some ambiguity in their day-to-day.
  • Passion for leveraging technology to deliver a better insurance experience to our customers.
  • Positive attitude and willingness to receive and incorporate feedback.
  • Excitement to learn, understand, and explain insurance concepts and products.
  • Problem solver who is an advocate for our prospects, customers, and the Berxi brand, with a strong attention to detail.
  • Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities at the same time.
  • Strong written and verbal communication skills.
  • Adaptability to varying customer personality types and situations.
  • Energized by being a part of a fast-paced and dynamic work environment.
  • Some experience in customer-facing role is required. Insurance sales or agency experience a plus.
  • Comfort interacting with all teammates, including senior management.
  • An active Property & Casualty License in at least one state is preferred. Without one, a candidate must be willing to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI).
  • Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST.
  • This is a full-time in office position located in Downtown Boston, MA.

Ready to join the BHSI team? Visit associate product specialist for more details and to apply