Careers at Berxi

We want to change the way people think about insurance. You can help us get there.

At Berxi, we believe that we can make buying and managing insurance an easy, friendly, comforting, and even enjoyable experience, and we’re looking to grow the team that will help us on that journey.

We are a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

We’re building a team devoted to the task. We’re looking for people that show both an ability to excel, a depth of character, and a desire to “show up.” We want people who want to do the heavy lifting — and find the unprecedented opportunities that creates.

Currently, we have the following job openings available:

  • Customer Service Representative
  • Product Development & Underwriting Director

Take a look at the job descriptions below to see if there's a good fit for you.

Customer Service Representative

Job Opportunity

You will provide exceptional service to existing Berxi customers, and prospective customers, and drive growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. Product Specialists contribute directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.

You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing for the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer focused individuals looking to do something different in insurance.

Duties & Responsibilities:

  • Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
  • Guide customers on insurance products and coverages based on their individual needs.
  • Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
  • Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
  • Make outbound communications to obtain policy and account information.
  • Must be able to work the hours of 8AM-4:30PM, 9AM-6PM, or 11AM- 8 PM.

Qualifications, Skills, & Experience:

  • Comfortable with ambiguity and adaptable to change.
  • Ability to learn, understand and explain insurance policy concepts and products.
  • A problem solver that constructively questions processes and procedures.
  • Strong attention to detail.
  • Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
  • Strong communication skills, both written and verbal.
  • Proficient working knowledge of Microsoft Office products, including MS Word, Excel and Outlook.
  • Adaptability to varying customer personality types and situations.
  • Eager to work in a collaborative, fast-paced, start-up team environment.
  • Background in working directly with customers is required. Insurance experience is a plus, but not required.
  • Property and Casualty License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent upon joining the team (costs will be covered by Berxi).
  • Interest in providing customer support via social media is preferable, but not required.

Does this sound like you? Click here to learn more about the role and apply.

Product Development & Underwriting Director

Job Opportunity

Reporting to the Head of Berxi and a member of the Berxi leadership team, we are seeking an individual to leverage their commercial lines and package (preferably BOP) subject matter expertise to expand our product offerings. As the Product Development and Underwriting Director within the unit, you will lead the conceptualization and development of packaged and mono-line insurance products that are profitable, competitive, and compliant. You will work closely with teams across the entire organization, including actuarial, legal, claims, technology, customer experience, business intelligence, and marketing, with the goal of designing better products for Berxi customers and manage the performance of the portfolio through underwriting.

Duties & Responsibilities

  • Lead research and analysis of market trends in products and coverages related to targeted industry segments
  • Lead all product development initiatives and enhancements of commercial mono-line and package products
  • Lead underwriting efforts and portfolio management to optimize business results
  • Work collaboratively to bring admitted filings to market on the Berxi platform within agreed upon timeframes
  • Coordinate the construction of product form and rate filings for the submission to regulatory authorities
  • Participate in professional organizations and conferences, providing innovative leadership on product and coverage issues to the team
  • Manage underwriting team and provide product and underwriting guidance and training to inbound and outbound sales team; build knowledge base for Berxi insurance products

Qualifications, Skills, & Experience

  • Bachelor’s degree or higher, in a business, law, or related field – insurance designation preferred
  • A minimum of seven years’ experience in commercial lines product development and/or underwriting – small commercial experience a plus
  • A minimum of seven years’ experience in commercial lines product development and/or underwriting – small commercial experience a plus
  • Excellent organizational skills with the ability to plan, organize and manage multiple admitted filings projects
  • Expertise with commercial insurance products and coverage forms & rate/rules– more specifically package (Commercial Multi-Peril) products
  • Strong understanding of regulatory issues surrounding underwriting/risk selection matters
  • Skilled in technical research and competitor analysis

Does this sound like you? Click here to learn more about the role and apply.

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