Careers at Berxi

We want to change the way people think about insurance. You can help us get there.

At Berxi, we believe that we can make buying and managing insurance an easy, friendly, comforting, and even enjoyable experience, and we’re looking to grow the team that will help us on that journey.

We are a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

We’re building a team devoted to the task. We’re looking for people that show both an ability to excel, a depth of character, and a desire to “show up.” We want people who want to do the heavy lifting — and find the unprecedented opportunities that creates.

Currently, we have 2 job openings available:

  • Business Systems Analyst
  • Customer Service Representative

Take a look at the job descriptions below to see if there's a good fit for you.

Current Openings

Business Systems Analyst

Job Opportunity
As a business systems analyst, you will be a core member of the Berxi data team. You will be responsible for understanding the various data needs of our business stakeholders and using your technical data skills to architect and design scalable data models that can be used to easily produce data visualizations, reports and other data exports. Through technical data analysis and close attention to detail, you will develop the deepest understanding of our entire data ecosystem and will be essential in creating and maintaining consistency across our data systems to build stakeholder trust. You will drive the adoption of data governance best practices – from defining and documenting business terms, to producing and maintaining system documentation, such as data dictionaries and entity relationship diagrams.

Duties & Responsibilities

  • Understand strategic business objectives and work with stakeholders to consolidate technical feature requirements
  • Conduct technical data analysis to produce designs of conceptual data models and systems
  • Work with our data engineering team to bring data solutions to market, per the requirements you produce
  • Define and govern data modeling and design standards, tools & best practices to support enterprise data systems
  • Contribute new ideas to our roadmap that push us towards becoming a data-driven team

Qualifications, Skills, & Experience

  • At least 5 years of experience in gathering technical requirements, data analysis, data modeling/architecting, or database design
  • Highly analytical and detail oriented, while also able to keep sight of our broader business objectives
  • Excellent interpersonal and communication skills
  • Demonstrated expertise with SQL and Excel
  • Insurance Industry or Financial Services experiences is preferred

Does this sound like you? Click here to learn more about the role and apply.

Customer Service Representative

Job Opportunity
You will provide exceptional service to existing Berxi customers, and prospective customers, and drive growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. Product Specialists contribute directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.

You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing for the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer focused individuals looking to do something different in insurance.

Duties & Responsibilities:

  • Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
  • Guide customers on insurance products and coverages based on their individual needs.
  • Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
  • Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
  • Make outbound communications to obtain policy and account information.
  • Must be able to work the hours of 8AM-4:30PM, 9AM-6PM, or 11AM- 8 PM.

Qualifications, Skills, & Experience:

  • Comfortable with ambiguity and adaptable to change.
  • Ability to learn, understand and explain insurance policy concepts and products.
  • A problem solver that constructively questions processes and procedures.
  • Strong attention to detail.
  • Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
  • Strong communication skills, both written and verbal.
  • Proficient working knowledge of Microsoft Office products, including MS Word, Excel and Outlook.
  • Adaptability to varying customer personality types and situations.
  • Eager to work in a collaborative, fast-paced, start-up team environment.
  • Background in working directly with customers is required. Insurance experience is a plus, but not required.
  • Property and Casualty License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent upon joining the team (costs will be covered by Berxi).
  • Interest in providing customer support via social media is preferable, but not required.

Does this sound like you? Click here to learn more about the role and apply.

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