Careers at Berxi


We want to change the way people think about insurance. You can help us get there.


At Berxi, we believe that we can make buying and managing insurance an easy, friendly, comforting, and even enjoyable experience, and we’re looking to grow the team that will help us on that journey.

We are a fast-growing, entrepreneurial venture within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to upend the traditional insurance market and help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

We’re building a team devoted to the task. We’re looking for people that show both an ability to excel, a depth of character, and a desire to “show up.” We want people who want to do the heavy lifting — and find the unprecedented opportunities that creates.

Currently, we have the following job openings available:


Customer Service Agent

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for you on Berxi’s Customer Support Team.

Berxi is a fast-growing start-up within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

You will be responsible for providing exceptional service to both prospective and existing Berxi customers and driving growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. This team contributes directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.

You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing and doing right by the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer-focused individuals looking to do something different in insurance.

Duties & Responsibilities:

  • Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
  • Guide customers on insurance products and coverages based on their individual needs.
  • Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
  • Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
  • Make outbound communications to obtain policy and account information.
  • Must be able to work the hours of 10 AM – 7 PM EST or 11 AM – 8 PM EST.

Qualifications, Skills, and Experience:

  • Comfortable with ambiguity and adaptable to change.
  • Ability to learn, understand, and explain insurance policy concepts and products.
  • A problem solver that constructively questions processes and procedures.
  • Strong attention to detail.
  • Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
  • Strong communication skills, both written and verbal.
  • Proficient working knowledge of Microsoft Office products, including MS Word, Excel, and Outlook.
  • Adaptability to varying customer personality types and situations.
  • Eager to work in a collaborative, fast-paced, start-up team environment.
  • Background in working directly with customers is required. Insurance experience is a plus, but not required.
  • Property and Casualty Insurance License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent within 45 days of joining the team (costs will be covered by Berxi).
  • Interest in providing customer support via social media is preferable, but not required.

Does this sound like you? You can learn more about the customer service agent on the BHSI website.


Director of Integrated Marketing

Job Opportunity:

As the Director of Integrated Marketing, you’ll be responsible for defining and implementing integrated marketing strategies and campaigns to generate and nurture qualified leads through the sales/purchase funnel. You’ll work collaboratively across the entire marketing team, located in Boston, to develop new strategies that include the optimal marketing channel mix including web, email, paid advertising, content, direct mail, and social media. You’ll work with channel leaders and the marketing ops team to ensure all marketing tactics and campaigns are held accountable and perform against the company’s key growth objectives.

Responsibilities include, but are not limited to:

  • Build, lead, and develop the Integrated Marketing team to ensure that Berxi delivers a cohesive experience for its target audiences across owned, earned, and paid channels. Foster a team culture of performance, creativity, and collaboration.
  • Effectively manage the channel teams and oversee the integration of marketing efforts across multiple channels, including digital, social media, email, direct mail, and traditional media.
  • Work with the Head of Marketing to craft an integrated marketing strategy that links to broader organizational, product, and growth-related objectives. Identify priority target audiences and devise strategies to engage them effectively. Establish clear KPIs for both the team and individuals, ensuring everyone understands their goals within the department.
  • Drive growth for all Berxi’s product offerings and lead the marketing planning process, including crafting the marketing strategy, integrated marketing plan, campaign briefs, and allocation of budget; Craft inspiring creative briefs and align stakeholders.
  • Set priorities and goals for campaign performance and optimize based on results, data, and insights.
  • Analyze customer and audience insights to translate them into marketing and/or growth strategies. Track, analyze, and report on the performance of marketing campaigns. Make data-driven decisions to enhance future marketing efforts.
  • Collaborate with the creative team to develop compelling, on-brand campaigns that resonate with our target audiences.
  • Proactively manage the marketing budget, allocating resources effectively to maximize profitable growth of the business. Monitor spending and ensure cost-effectiveness in all marketing initiatives.
  • In partnership with marketing ops and channel leaders, implement A/B testing across advertising platforms and Berxi.com, focusing on continuous improvement.
  • Devise new customer segmentation strategies to enable more personalized and relevant marketing messages and experiences.

Qualifications, Skills, and Experience:

  • Bachelor’s degree or higher.
  • 10+ years’ experience in marketing; minimum of 8 years direct experience in digital/website, ecommerce, content strategy & creation, and/or lead generation marketing.
  • Enterprising “doer,” with an ownership mentality and a bias towards action, who derives great satisfaction in growing a business; Ability to thrive in a fast-paced, dynamic environment.
  • Strategic driver that can “think the business,” derive clear, salient ideas from complex information and very clearly communicate them to a diverse set of stakeholders in a way they will understand.
  • Well-developed influencing, interpersonal and collaboration skills, and an ability to work collaboratively with a broad range of stakeholders to turn ideas into plans and deliverables, and achieve common objectives.
  • Strong leadership skills and a proven ability to manage, mentor and develop high-performing and highly engaged teams.
  • Extensive experience setting goals, managing a budget, and delivering against monthly spend, ROAS and LTV targets across a broad range of marketing activity.
  • Holistic full-funnel marketer with experience scaling digital and non-digital channels that drive growth. Experience building and implementing full-funnel acquisition campaigns, inclusive of integrated tactics from awareness through purchase.
  • Ability to analyze marketing data, derive insights and opportunities, and leverage data to drive decisions along with having a passion for continuous testing and optimization.
  • Possess a strong, creative, strategic, and collaborative approach to problem solving – navigate effectively through difficult issues, build required consensus to drive business needs and results.

Does this sound like you? You can learn more about the director of integrated marketing on the BHSI website.


Licensed Insurance Agent

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for you on Berxi’s Customer Support Team.

Berxi is a fast-growing start-up within Berkshire Hathaway Specialty Insurance. We set out to build a modern, customer-focused, digital platform to help professionals and small businesses buy and manage insurance smarter and faster – all of which saves them time and money.

You will be responsible for providing exceptional service to both prospective and existing Berxi customers and driving growth through voice, chat, and email. We’re looking for problem solvers who are advocates for our customers and the Berxi brand. This team contributes directly to improving the Berxi experience by providing ongoing Voice of Customer and user experience feedback to Berxi’s Product, Marketing, and Underwriting teams.

You will be part of a team that is focused on exceeding customer expectations and helping build the Berxi business. We don’t obsess over average call handle time; instead, we focus on doing the right thing and doing right by the customer. We empower you to solve the customer’s problem on the first interaction while delivering a personal, empathetic experience. We are looking for intelligent, customer-focused individuals looking to do something different in insurance.

Duties & Responsibilities:

  • Educate and assist customers and prospects directly through a variety of channels, including voice, chat, and email.
  • Guide customers on insurance products and coverages based on their individual needs.
  • Become an expert in the small commercial insurance space, including but not limited to, professional liability and medical malpractice products.
  • Drive customer experience improvements by continuously surfacing Voice of Customer feedback and operational enhancements across the Berxi team.
  • Make outbound communications to obtain policy and account information.
  • Must be able to work the hours of 10 AM – 7 PM EST or 11 AM – 8 PM EST.

Qualifications, Skills, and Experience:

  • Comfortable with ambiguity and adaptable to change.
  • Ability to learn, understand, and explain insurance policy concepts and products.
  • A problem solver that constructively questions processes and procedures.
  • Strong attention to detail.
  • Strong organization and time management skills; ability to prioritize and manage multiple activities in tandem.
  • Strong communication skills, both written and verbal.
  • Proficient working knowledge of Microsoft Office products, including MS Word, Excel, and Outlook.
  • Adaptability to varying customer personality types and situations.
  • Eager to work in a collaborative, fast-paced, start-up team environment.
  • Background in working directly with customers is required. Insurance experience is a plus, but not required.
  • Property and Casualty Insurance License is preferred, but not required. If not already licensed, you will be required to become a Licensed Insurance Agent within 45 days of joining the team (costs will be covered by Berxi).
  • Interest in providing customer support via social media is preferable, but not required.

Does this sound like you? You can learn more about the licensed insurance agent on the BHSI website.


Senior Manager of Marketing Technology

Job Opportunity:

This is a unique opportunity to shape the vision of, define the architecture for, implement, and optimize the marketing technology and data infrastructure supporting the Berxi marketing organization. Berxi is the brand for Berkshire Hathaway Specialty Insurance’s (BHSI) small commercial division, direct-to-consumer insurance making professional and small business insurance easier to understand, buy and afford. Berxi has existed for 7 years and is at an inflection point in its growth. This role will help support the future growth of the company and build the Berxi brand by enabling personalized digital experiences across channels.

Reporting to the Director of Marketing Operations within the Marketing team, you will collaborate with stakeholders across the organization to articulate the marketing technology and data roadmap, define requirements, lead vendor evaluation, implementations, and integrations, onboard marketing end-users and provide ongoing management/governance of the marketing tech and data stack to ensure alignment with business goals.

This is a highly cross-functional and collaborative role that requires establishing and maintaining an effective partnership with Berxi’s technical leadership. If you are a marketer with hands-on technical skills or a former engineer/developer who has moved into the marketing domain, and can communicate the business value of enabling technologies, this is an opportunity for you to continue to expand your skills and accelerate Berxi’s growth in the insurtech industry.

Duties & Responsibilities:

Marketing Technology Infrastructure

  • Architect the marketing technology stack to ensure interoperability and scalability.
  • Develop technical requirements and documentation for stakeholder review.
  • Partner with Berxi Platform leadership (CTO, Architect, and Product Management) to ensure alignment with company technical and data strategy.
  • Lead platform implementation in conjunction with internal and external resources.
  • Configure and integrate platforms using pre-built APIs.
  • Ensure that teammates are onboarded to new platforms, with a focus on self-service and enabling effective campaign creation.
  • Maintain the martech stack, acting as the technical lead and system admin for all platforms.
  • Manage the martech roadmap and lead regular updates to the Berxi organization.
  • Participate in recommendations on how to invest in technology, people, and external partners to meet company goals.
  • Work with the Director of Marketing Operations to establish and communicate KPIs and metrics that demonstrate the business value of martech investments.

Vendor Evaluations and Management

  • Develop requirements, research vendors, and lead the RFP process.
  • Identify use cases to ensure that chosen platforms meet business and end-user needs.
  • Collaborate with Berxi Platform leadership on technical evaluations.
  • Manage vendor negotiations, ensure stakeholder alignment, estimate Total Cost of Ownership, and establish budgets.
  • Collaborate with stakeholders to identify internal resources and evaluate external partners as needed to ensure that initiatives are resourced for timely implementation.
  • Establish project phases, create and manage project plans and communicate the status to the broader organization at regular intervals.
  • Proactively engage with internal stakeholders and vendors to manage variable costs.

Data Management

  • Work hand-in-hand with the Berxi Platform data team to determine the architecture for making data available to platforms to deliver on marketing’s segmentation, personalization, and analytical requirements. This may include: identifying and preparing customer data sources for consumption by a future CDP, defining requirements for data pipelines and orchestration, and recommending identity stitching/resolution methods.
  • Enable marketing end-users to derive value from data by continuously monitoring for data quality/integrity, identifying gaps, and collaborating with the data team on solutions that provide the marketing team with accurate insights on marketing performance.
  • Ensure adherence to Berxi data governance in support of ever-changing privacy regulations.

Qualifications, Skills, and Experience:

  • 10 years of experience in marketing operations or digital marketing for e-commerce or D2C companies.
  • Hands-on experience selecting, implementing, and managing a variety of Marketing Automation solutions or Customer Data Platforms.
  • Experience integrating marketing tools including experience using APIs; a working knowledge of HTML, JavaScript, and SQL is preferred.
  • Proven success collaborating with engineering/technical teams to implement martech solutions on time and on budget.
  • A thorough understanding of Google Analytics and Google Tag Manager, and advertising platforms such as Facebook, Google, and LinkedIn.
  • Familiarity with A/B and multivariate testing and related platforms.
  • Advanced Excel skills and exposure to business intelligence platforms such as PowerBI, Looker Studio, or Tableau.
  • Demonstrated interest in and ability to learn new technologies.
  • Highly collaborative with the ability to achieve goals by establishing productive relationships with internal teammates and external partners.

Does this sound like you? You can learn more about the senior manager of marketing technology on the BHSI website.