Errors and Omissions (E&O) Insurance

Top-rated E&O coverage for businesses and professionals.

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As a small business, employee, or independent contractor, you could be sued for a mistake or oversight that causes a financial loss for your client. Errors & omissions (E&O) insurance can provide you with an attorney, pay for your defense costs, and cover any related judgments or settlement payments.

What is errors and omissions insurance?

Errors and omissions insurance, also known as professional liability insurance, is a type of insurance specifically designed for those who work in professional services industries, such as financial professionals, consultants, real estate brokerages, freelancers, and many others.

Errors and omissions insurance helps protect your business if a client sues you for making a mistake, whether the alleged mistake is an “error” (i.e., doing something incorrectly) or an “omission” (i.e., failing to do something that should have been done).

Who needs errors and omissions
insurance (and why)?

The simple answer is that E&O insurance is valuable for any business, employee, or independent contractor who has clients and provides services requiring a professional level of skill or expertise. Some of the professionals and small business owners who should consider errors and omissions insurance include:

Why do you need E&O insurance?

In some cases, business contracts and service agreements require E&O insurance for small businesses and independent contractors. Even if insurance isn’t a contractual requirement, many professionals and small businesses opt for the protection E&O insurance provides. And E&O insurance isn’t just for business owners – employees and independent contractors may also want it so they don’t have to worry about the financial burden of a potential lawsuit.

Mistakes do happen, even to the most diligent professionals. That’s why E&O insurance is so important. For example, a real estate brokerage might accidentally publish the incorrect square footage for a home they’ve listed. An unhappy buyer might sue over that error. If the real estate broker had E&O insurance, their policy would typically cover the cost of legal proceedings and outcomes. In cases like these, E&O insurance can be a financial lifesaver.

For example, if a financial planner offers advice to their client that leads to a large financial loss, that client could sue the planner or their firm for negligence. Errors and omissions insurance can help provide the financial planner with a dedicated claims team, hire an attorney, and cover the settlement cost.

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“My claims representative was so compassionate. He listened and kept me informed on the status of the case. He really cared about what I was going through and reassured me that Berxi was on my side.”

– Kim

What does errors and omissions
insurance cover?

If a client sues you for an unintentional negligent act or omission, E&O insurance covers the cost of defending yourself against the claim, as well as the settlement amount or damages that you may have to pay. These unintentional acts include:

Such as when a client alleges that they lost money or suffered other damages as a result of advice they received.

Such as missing a deadline or failing to deliver a promised service.

Such as when a professional fails to meet a certain standard of care.

Including any inadvertent mistakes made while serving a client.


Berxi E&O Insurance: Coverage
Features & Benefits

If you provide professional services to clients, professional liability coverage insures you against claims of negligence or delivering inadequate work products or services (also known as errors and omissions coverage or E&O coverage). This includes paying for judgments or settlements against you, up to the amount specified by your policy’s limits of liability.

Amount Covered: Limits offered vary by profession, with coverage up to:

  • $1 million per claim/$3 million aggregate
  • $2 million per claim/$2 million aggregate

If you’re investigated by a professional regulatory organization, we’ll help appoint defense counsel for you and pay you for the attorney fees resulting from the investigation.

Amount Covered: $25,000 per policy period

If we ask you to attend any depositions, trials, hearings, or arbitration proceedings in support of your defense, we’ll reimburse you for actual lost wages and any reasonable and necessary expenses.

Amount Covered: Up to $1,000 per day

Here are some noteworthy features of our E&O policies:

  • 24/7 online access to your account
  • Flexible payment plans
  • No interest payments
  • No hidden service fees
  • A++ financial strength rating
  • Industry-standard limits
  • World-class customer service
  • A dedicated claims team to support you
  • Available add-ons, including cyber insurance, general liability insurance, and more

How much does E&O insurance cost?

The cost of E&O insurance will depend on:

Your profession and business type
Where you operate your business
How much revenue your business generates
Whether there are any previous claims filed against you

For lower risk professions, such as graphic designers, a Berxi policy starts at about $480 per year. For other professionals, such as home inspectors, a policy might start around $1,000 per year. The best way to get an idea of what your policy would cost is by getting a free quote.

Why should I choose Berxi for my errors and omissions insurance?

We’re working to create a simpler, faster, and better insurance experience for our customers, and we think we’re the right choice for small business professionals. But we also know that this is a really important decision, so we want to make sure you have all the information you need. Here are a few things that set us apart from other insurance companies.

We’re part of Berkshire Hathaway Specialty Insurance Company.

With a financial strength rating of A++, we have the stability and expertise to protect you long-term.

We’re a direct-to-customer insurer.

Because we sell directly to customers, we cut out the middlemen and broker fees – and pass the savings on to you.

We have an easy-to-use online platform.

You can visit our website to get a quote, buy a policy, get proof of insurance, and file a claim – all in a few clicks.

We’re here for our customers.

When you call our support line, you’ll reach a real-life human being who’ll work hard to answer all of your questions.

What does errors and omissions
insurance not cover?

There is no single line of insurance that covers every risk confronting a business. E&O insurance is no different: It covers some key professional liability risks, but it doesn’t cover everything, such as personal liabilities that should already be covered by other types of insurance policies.

Here are some types of claims and liabilities that aren’t covered by E&O insurance.

Claims concerning a customer who slipped in the office or an accident that damaged a neighbor’s property are among the kinds of risks typically covered by general liability insurance.

This category includes claims such as libel and slander, which are usually covered by general liability insurance.

Disputes with current, prospective, or former employees concerning alleged discriminatory employment practices or wrongful termination are generally covered by Employment Practices Liability Insurance (EPLI).

Coverage for the costs of a data breach, such as informing customers and providing them with credit counseling, will be covered by a cyber-insurance policy.

E&O insurance policies always contain exclusions barring coverage for intentionally fraudulent or illegal acts.

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E&O Insurance FAQs

Claims from dissatisfied clients are an all-too-common event, and E&O insurance can help to minimize the stress and out-of-pocket expenditures that come with such claims.

Even if a claim is baseless, E&O insurance covers the cost of defending yourself against the allegation, as well as the settlement or damages that you may have to pay the claimant. Here is what is typically covered by E&O policies:

  • Attorneys’ fees
  • Arbitration costs
  • Expert testimony fees
  • Court costs
  • Cost of attending trials
  • Settlement and judgment costs
  • Disciplinary proceeding expense or license protection if a licensing authority investigates you
  • Wage loss or claim attendance expense for time spent assisting counsel with your defense

The appropriate limits of E&O insurance depend on, among other things, a business’s specific liability exposure and the litigation environment in which it operates. This may mean that a real estate broker who has a single franchise does not need the same E&O limits as a global brokerage.

Determining the appropriate amount of E&O insurance requires an assessment of the professional firm’s potential liability exposure, expected claim frequency, and cost of insurance.

Finding the “right” amount of E&O insurance requires careful consideration. Berxi in-house insurance experts can work with you to determine the appropriate limits for your unique risk profile.

The simple answer is that E&O insurance is valuable for any business that has clients and provides services requiring a particular level of skill or expertise. More specifically, some professions that require licensure or other certification — such as attorneys, insurance brokers, or accountants — may be required to purchase professional liability insurance as a condition of practicing.

Here is a list of the professions Berxi currently provides E&O coverage for:

  • Consultants, including HR, risk management, PR, safety, and educational consultants
  • Creatives and freelancers, such as graphic designers, social media specialists, and copywriters
  • Financial planners
  • Grant writers
  • Home inspectors and appraisers
  • Insurance professionals, including agents, brokers, claims adjusters, and appraisers
  • Mortgage brokers
  • Real estate professionals, including brokers, agents, home inspectors & appraisers
  • Recruiters
  • Tax preparers and bookkeepers
  • Technology professionals
  • Translators
  • Web developers

Insurance that was once available only through insurance brokers can now, in some instances, be bought online directly from an insurer. But there is no single “right” way for you to purchase E&O insurance. What works for one business might not be ideal for your business.

To select an appropriate insurance policy, identify the risks facing your business, research which policies best respond to those risks, and compare pricing and coverage of these E&O policies.

For some people, getting the right amount of advice and assistance means going to an experienced and trusted broker. For others, finding a reputable insurance company with responsive professional advisors online or by phone works best for them.

Berxi sells E&O insurance directly to customers, saving you about 15%. We also have a customer service rating of 4.87 (out of 5). If you’re interested in buying direct, get a quote online or give us a call.

Errors and omissions insurance is a type of professional liability insurance. Professional liability insurance helps protect you from claims that you made a mistake while providing professional services. Both E&O and medical malpractice insurance are professional liability policies. Depending on the industry, the terms E&O insurance and professional liability insurance are sometimes used interchangeably.

It’s difficult to calculate an average cost for errors and omissions insurance because it provides coverage for so many different kinds of professionals with various backgrounds, facing a wide variety of risk. Below, we will highlight annual pricing of a Berxi E&O policy for specific professions. But it’s also helpful to identify some of the factors that are taken into consideration in determining the cost of E&O insurance. These factors include:

  • Exposure to risk. Businesses with greater liability exposure will have higher premiums than similarly sized businesses in low-risk industries. Similarly, E&O insurance costs will be higher for businesses that are sued frequently than for businesses that are not routinely the target of lawsuits.
  • Claims history. Insurance costs will often be higher for someone who has been sued multiple times, lost lawsuits, or has a history of policy cancellations.
  • Business practices. Underwriters also look at the practices of a prospective insured. A prospective insured with rigorous internal risk controls will be viewed more favorably by underwriters than a prospective insured with loose controls.
  • Scope of coverage. It should not be a surprise that insurance companies will charge more for an insurance policy with a low deductible, high limits, and the broadest possible terms than for an insurance policy with a high deductible, lower limits, and standard coverage terms.

The best way to find out how much your errors and omissions insurance will cost is to get a quote.

Yes. E&O insurance is a type of professional liability insurance, and the terms are often used interchangeably. Other types of professional liability insurance include medical malpractice and dental malpractice insurance.

Because so many different businesses and professionals use errors and omissions insurance, the nature of the claims varies greatly. Claims can involve alleged errors, oversight, negligence, breaches of contract, bad advice, or misrepresentation on the part of professionals or businesses that leads to financial losses for their clients. Here are a few examples:

  • A bookkeeper mixes up some numbers for their client. This causes the tax liability to change for one year over another, which means the customer has to pay an excess of $15,000 in taxes. Once the customer realizes it was the bookkeeper’s mistake, they file a claim. The bookkeeper needs to contact their E&O insurance provider.
  • An independent appraiser values a home for the current market price, clearing the home buyers for a larger figure than the home is worth. The bank approves a big loan, but after a few years, the homeowners end up defaulting on the payment. The bank then files suit against the home appraiser, who needs legal support from their E&O insurance provider.
  • A mortgage broker with a small business has an interesting history of securing better interest rates for white clients. An upset customer accuses the broker of lending discrimination and files a claim. The mortgage broker’s E&O policy includes Fair Housing Act violations coverage, so the broker immediately leans on their E&O insurance provider.
  • A marketing business gets word from their client that it released the wrong version of the client’s advertisement. In fact, it released a version promising customers full refunds if they were dissatisfied with the product. This idea had been suggested by the marketing firm in a mock-up but vetoed by the client and removed from the final copy. Unfortunately, the mock-up was released. The client is now after the marketing firm for the lost revenue. The firm’s owner immediately calls their E&O policy provider.
  • A freelance website developer makes an update to their client’s site that creates a bug on the checkout page. A few hours later, the company realizes the issue and spends the whole day working to resolve it. As a result, the company claims it has lost $50,000 in revenue and files a claim against the web developer. The web developer turns to their E&O policy for help.
  • With numerous customers and numerous policy renewal dates, an insurance agent loses track of one client’s paperwork. That means that the client’s home insurance policy did not get renewed. When the client’s basement floods, they learn of the mistake when they go to file a claim. Now, they’re suing their insurance agent for the damage cost. The insurance agent turns to their E&O policy for financial support.

There’s little firm data on the most common causes of errors and omissions claims and lawsuits. They can happen any time a client believes a professional or business made a mistake that caused them to lose money. Some of the potential causes for E&O claims include:

  • Breach of contract
  • Missed deadlines
  • Professional negligence & errors
  • Unfulfilled promises
  • Bad advice
  • Copyright infringement

General liability insurance is designed to cover accidents that could happen in almost any setting, such as a client slipping and falling on your property. E&O insurance protects you against claims regarding something you did as a professional, such as bad advice, an unintentional mistake, or failure to properly deliver a service. Learn more about the differences between E&O insurance and general liability insurance.

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